Need Help?

FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?

Carpisa.com accepts the following forms of payment:• Credit card (Visa, MasterCard, American Express, Maestro and PostePay)• PayPal• Amazon Pay• Cash on delivery (Cash on delivery) - Only in Italy

In what currency are payments accepted?

Payments are accepted exclusively in euros.

Is the payment secure?

Carpisa.it guarantees customers maximum security thanks to the most used encryption solution on the market. Every purchase takes place in maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and with encryption systems (SSL) to protect your personal data and credit card information from unauthorized access. As part of the fight against fraud, Carpisa.it uses 3D Secure payment for orders paid for via Visa and MasterCard cards. 3D Secure (also called Verified by Visa or MasterCard SecureCode) is a payment system through authentication that allows you to strengthen security during purchases made online.

How are my payment data processed and stored?

All transactions are processed securely ensuring customers to Carpisa.it the maximum security of their data. The financial information of the Customer who purchases on the site Carpisa.it (credit card number, expiration date of the credit card and other personal data) will be processed exclusively by the reference credit institution and will never come into possession and / or knowledge of Carpisa.com. All relevant information submitted by our customers will be kept secure and confidential. Only limited and authorized personnel have the right to access this information. At no time will we share, rent or sell your personal information without your consent. For more details, please read Carpisa.it's privacy policy

My payment has not been accepted, what can I do?

Verify that the information entered is correct (login details, card number, expiration date, etc.) If the problem persists, you can contact your bank or try an alternative payment method. Our customer care is always at your disposal to help you in the purchase process. If you encounter a problem you can chat with us from the Home of the site, send us a message by filling out the form at the following link or write to customercare@carpisa.com

Are the prices of the products on the site inclusive of VAT?

Yes, all prices of the products on the site are inclusive of VAT.

Do you have a specific question or didn't find the answer you were looking for? Fill out the contact form, the relvant office will receive your message directly and reply to you soon as possible.