The terms indicated below, when used with a capital letter in the following, will have the following meanings, it being understood that singular terms include plurals and vice versa:

1. "Customer": the natural person, registered on the Site, who purchases the Products there and uses the related services;
2. "Privacy Policy": document containing the information that the Seller is required to provide pursuant to art. 13 of Reg. (EU) 2016/679 ("GDPR") as Data Controller in relation to the processing of data provided by the Customer during the purchase of the Products;
3. "Parties": the Seller and the Customer jointly, as parties to the contract;
4. "Products": movable property - such as leather goods and travel items, accessories, etc. branded Carpisa - displayed and sold at retail on the Site;
5. "Site": the e-commerce site www.carpisa.it where the Products on display can be purchased, with photographic images, price, colors, sizes, sizes and any other information useful to the Customer;
6. "Seller": the company Kuvera S.p.a., c.f. and VAT number 07563710636, REA number 633338, with registered office in Piazza dei Martiri n. 30, 80100 – Naples (NA) and operational headquarters in Interporto Lotto C, A19 – A20 – A2, 80035 - Nola (NA), address P.E.C. kuvera@pec.it,manufacturer of the Products and owner of the domain name of the Site and the Carpisa brand, as well as any other distinctive sign on the Site.

2.1 The Customer declares to act, in purchasing the Products, for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out and therefore as a "consumer" pursuant to consumer law, including d. lgs. 206/2005 (hereinafter, "Consumer Code").2.2 The Customer accepts that, where he does not qualify as a "consumer", but as a retailer, wholesaler or, in any case, as a person who intends to purchase the Products for the purpose of subsequent resale and / or who operates in the exercise of his entrepreneurial, commercial, craft or professional activity (also as an intermediary), these general conditions of contract will still apply, Except:

1. of art. 7, for which the Customer will not be able to benefit from the guarantee indicated therein;
2. of art. 8, so that the Customer will not be granted the right of withdrawal governed therein;
3. of art. 13 for which the Customer may not invoke the mandatory rules of the consumer protection legislation of the country in which he has his residence or appeal to the court of the place where the latter is located;
4. of any other protection provided in favor of the "consumer" Customer, which reflect mandatory provisions of the law. Furthermore, it is understood that if the Customer is not a "consumer" the application of the United Nations Convention on Contracts for the International Sale of Goods will in any case be excluded.
5. 3 The Customer acknowledges and accepts that the Products can only be shipped to the countries on the list that appears during the purchase procedure referred to in art. 3.1. It is understood that if the Customer chooses the "cash on delivery" payment method (i.e., payment on delivery), such purchase will be possible only in Italy.2.4 The Customer, for the purpose of purchasing the Products, declares to be the subject to whom the data entered on the Site (e.g. name and surname, e-mail address, shipping address, credit card, etc.) refer to and / or be entitled to confer them, guaranteeing their truthfulness and correctness and committing to indemnify the Seller from any dispute, complaint, action, claim by third parties in relation to the processing of said data carried out by the same.

3.1 To purchase the Product, the Customer, after placing it in the appropriate virtual cart:

1. after reading the Privacy Policy, you must enter the data necessary for the purchase, such as the address where to deliver the selected Products, billing data and a telephone number to be contacted for any communications relating to the purchase made, as well as any promotional codes, without prejudice to the provisions of art. 3.3; at this stage, the Customer can request a customization of the Product (e.g. by inserting a particular embroidery or printing on it);
2. by ticking the relevant "tick boxes",
3. may require the issuance of the invoice,
4. must accept these general conditions of contract,
5. you can give your consent to the storage of credit card data to facilitate any future purchases, as well as to the processing of your personal data by the Seller for profiled marketing purposes, as better indicated in the Privacy Policy;
6. must choose one of the shipping methods among those indicated in the following art. 4.4;
7. must choose one of the payment methods and, unless he has chosen that of the "cash on delivery", make the payment, as better governed by Articles. 5 and 6;
8. must check on the summary page the accuracy of the data previously entered and modify them in case of errors, and then click on "buy now", definitively sending the purchase order to the Seller (hereinafter, "Order").
9. 2 By submitting the Order, the contract between the Parties shall be deemed concluded.
10. 3 The Customer accepts that (i) where they exist, the promotional codes offered on the Site are valid only for the Products and for the period of time indicated from time to time, (ii) the promotional codes are non-refundable and cannot be combined and that (iii) to take advantage of the discounts and / or offers linked to the promotional codes, the Customer who is in possession of it must enter the promotional code in the appropriate space on the Site during the procedure referred to in art. 3.1 above. It is understood that an Order cannot be canceled or renewed to allow the use of a promotional code previously not entered by the Customer in the Order.

4.1 Upon receipt of the Order, the Seller will send by e-mail a summary communication, including a detailed indication of the price, shipping costs and applicable taxes, the essential characteristics of the chosen Product, as well as the link to these contractual conditions in a downloadable and storable format.4.2 Once the purchased Product has been shipped, the Customer will receive an e-mail confirming the shipment and will be able to check the status of the shipment in the "my account" section on the Site.4.3 The Seller ships BRT dpdgroup to Italy, which provides for delivery in about 1-3 working days throughout the national territory / in most Italian locations and with flexible methods (on Saturdays, in the evening, by appointment, delivery to the neighbor, etc.). In any case, the Seller undertakes to carry out the delivery in a maximum time of 30 (thirty) days from the day of sending the confirmation e-mail referred to in art. 4.1. above, without prejudice to the provisions of art. 61 of the Consumer Code.4.4 The Customer may request the delivery of the Product to his own address (e.g. residence), or, if available, to a nearest Seller's point of sale.4.5 The Parties acknowledge that:

1. if the Customer is absent at the time of delivery at the address indicated by the same, a further delivery attempt is ensured; in this case, the courier will leave a notice to inform the Customer that a second delivery attempt will be made the next working day;
2. in case of absence of the Customer even on that day (second attempt), the Customer will be contacted by the carrier in order to organize a new delivery attempt of the Product subject to the Order. If even this attempt is not successful, the Product will be placed on cd. "storage" for 10 days in the branch of the carrier closest to the shipping address indicated by the Customer. During this period, the Customer will be contacted by the Seller's customer service in order to unlock said stock. If the Product is not collected within the storage period, the Order will be considered canceled and the carrier will send the Product back to the Seller, who will refund any sums already paid by the Customer using the same means of payment (net of the return costs incurred by the Seller).
3. 6 The Customer undertakes to check promptly and no later than 8 (eight) days from delivery that the latter includes all and only the Products purchased and to promptly inform the Seller of any defect in the products received or their discrepancies with respect to the Order. If the packaging and / or wrapping of the Products ordered by the Customer should arrive at their destination clearly damaged, the Customer is invited to refuse delivery by the carrier or to accept delivery "with reserve". After the aforementioned term without the Customer having formulated any objections, the Products delivered will be considered definitively accepted, without prejudice to the provisions of the following articles. 7 and 8.4.7 The Customer acknowledges and accepts that the stocks of Products are limited and that, therefore, the information on the Site about the availability of the Products is purely indicative and that some Products may not be available (eg because they are out of stock). In case of impossibility to execute the Order due to the unavailability, even temporary, of the Product, the Seller will notify the Customer within 30 days of receipt of the Order, providing for the reimbursement of any sums already paid by the latter using the same means of payment.4.8 The Seller reserves the right not to execute the Order where the Customer is a subject with whom the same has or has had a legal dispute, who has been involved in fraud of any kind (including those relating to credit card payments and / or the release of identification data that prove to be false / incomplete), in any case providing for the reimbursement of any sums already paid by the latter using the same means of payment.

5.1 The Parties agree that the price of the Product is that indicated on the page of the Site referred to in art. 3.1 point 6 (the "summary" page) and includes standard packaging costs, VAT (at the VAT rate applicable on the day of the Order) and any additional taxes (if applicable), to which are added the shipping costs that are calculated based on the place where the Product must be delivered and the payment method chosen according to the provisions of art. 6 - in particular, the "mark" method referred to in art. 6 lett.c involves the additional cost of Euro 3 (three) - which the Customer undertakes to pay to the Seller in addition to the price of the Product.5.2 The Customer undertakes, therefore, to pay the Seller the total price referred to in the previous paragraph, as reported in the order referred to in art. 3.1 point 6 and in the confirmation of the Order sent by e-mail to the Customer pursuant to art. 4.1 (hereinafter, "Price").

6.1 The Customer can pay the Price to the Seller using one of these payment methods: a. credit card, as better indicated in the following art. 6.2;b. PayPal or Amazon Pay (after choosing this payment method, the Customer will be redirected to the relevant website, where he will have to enter his data, which will be processed only by the companies that provide these services, and proceed with the payment);c. cd. "cash on delivery", i.e. cash payment upon delivery of the Product (this payment method is provided only for shipments to Italy and for non-personalized products; at the time of delivery, payment can only be made in cash; the Customer must prepare the exact amount in cash as the carrier may not be able to give the rest).6.2 With regard to the form of payment referred to in art. 6.1, lett. a., the Customer acknowledges that the Seller accepts the Visa, MasterCard, American Express, Maestro and PostePay credit cards, as well as the additional ones that may be introduced on the Site and that the Customer can view and select at the stage indicated in art. 3.1, No 4. The Seller will do everything possible to ensure customers maximum security thanks to the most used encryption solution on the market. the Customer will be directed to the supervised payment site of the Adyen company that implements the SSL security standard. Confidential data is transmitted in an encrypted manner to the company Adyen. For more information you can visit www.adyen.com. As part of the fight against fraud, the Seller uses 3D Secure payment for orders paid for via Visa and MasterCard cards. 3D Secure (also called "Verified by Visa" or "MasterCard SecureCode") is a payment system through authentication that allows you to strengthen security during purchases made online. At the time of payment, the Customer's bank verifies the identity of the cardholder before confirming the transaction. After entering the coordinates of his card, the Customer will be transferred to the website of his bank on which he will be asked to identify himself (according to his own procedure: e.g. confirmation via app). The Customer's payment data (credit card number, credit card expiration date, etc.) will be processed exclusively by the company Adyen and will never come into the possession and / or knowledge of the Seller.
6.3 The Customer acknowledges and accepts that, for security, fraud prevention and/or credit protection purposes of the Seller, the latter may request information and/or supporting documents from the Customer (e.g. ask for a copy of the identity card and/or some identification numbers of the credit card used) and to apply the measures deemed necessary (e.g. cancellation of the Order or deactivation of the personal profile "my account") and that, after 10 (ten) days from the date of invoicing or notification of refusal of bank payment or any unsuccessful attempt at payment will be applicable to the amount due the legal interest rate increased by three points and, consequently, the shipment of any other new Order may be suspended until the successful completion of the payment of the previous Order.

7.1 The Parties acknowledge that the Products are covered by a legal guarantee of conformity in application of Articles. 128 et seq. of the Consumer Code and, in particular, that the Customer has the right – in case of non-conformity of the Product (e.g. any defects), in compliance with the provisions of the following paragraph – to restore the conformity of the same, without charge to the Customer, by repairing or replacing the Product or reimbursement of the Price.7.2 Under penalty of forfeiture, the Customer has the burden of reporting any non-conformities no later than 2 (two) months from the discovery of the lack of conformity, by writing to the address customercare@carpisa.it,indicating in the subject of the email "Damaged, non-compliant or incorrect sending product", reporting the non-conformity found and attaching (i) at least 1 (one) photograph of the Product in which the defect is clearly visible and (ii) the confirmation of the Order and / or the tax receipt. Subsequently, the Customer will receive a communication by e-mail with instructions to proceed with the shipment of the Product so that the Seller verifies the actual existence of the non-conformity. Where the latter is ascertained by the Seller, the latter will proceed with the repair or replacement of the Product or the refund of the Price with the same payment method used by the Customer (in case of cash on delivery, by bank transfer to the coordinates indicated by the Customer).
7.3 It is understood that the action aimed at asserting the defects not maliciously concealed by the Seller is prescribed, in any case, within 26 (twenty-six) months from the delivery of the Product, without prejudice to the customer's right to assert the defects of conformity promptly reported.

8.1 Subject to the exceptions referred to in art. 59 of the Consumer Code, the Customer is granted the right to withdraw from the contract (as per articles 52 et seq. of the Consumer Code), without having to provide any reason and without any penalty, within 14 (fourteen) days from the date of delivery of the Product, following the instructions published on the Site in the "Returns" section.8.2 It is understood that the right of withdrawal from the contract can be exercised provided that:

1. the Products to be returned have not been worn, ironed, washed or treated in any way;
2. the Products are returned in the same condition in which they were shipped to the Customer and, in particular, are packaged and packaged in an appropriate way and the Product labels, both in fabric and pendants, intact;
3. the Product to be returned must be physically delivered to the courier for the purpose of return no later than 30 days from the date of delivery of the Product;
4. the return instructions referred to in the preceding paragraph are correctly followed.
5. 3 Once the product has been returned by the Customer, the Seller will assess the condition of the Product and, if it ascertains the non-compliance with one or more of the above conditions, reserves the right not to accept the returned Product and to send it back to the Customer at the expense of the latter, or to charge the same the costs that may be necessary to ensure the resale.8.4 It is also understood that the shipment the return of the Product is at the risk and peril of the Customer and, therefore, the Seller cannot be held responsible for loss or damage attributable to the Customer (e.g. inadequate packaging).8.5 In case of withdrawal, to the extent that the Customer has complied with the return instructions and the conditions specified respectively in the previous articles. 8.1 and 8.2, the Seller will send the latter a confirmation e-mail and will refund the Price - net of any duties or taxes applied to the return shipment or any costs of returning the product - within 30 days of sending such e-mail with the same payment methods (in case of cash on delivery, by bank transfer to the coordinates indicated by the Customer). It is understood that, as better indicated in the "Returns" section of the Site, in case of withdrawal cd. "partial" - i.e. when the Customer, having placed an Order for several Products, decides to return only a part of it (e.g. by returning one Product out of a total of three purchased) – the delivery costs will be reimbursed in proportion to the number of Products returned.

9.1 As indicated in art. 3.1, n. 1 and in the appropriate section on the Site, the Customer can take advantage of the customization service of the Products, 9.2 The Customer acknowledges that, where he customizes the Product subject to the Order:

1. your right of withdrawal is excluded, in accordance with the provisions of art. 59, letter .c), of the Consumer Code;
2. payment by "cash on delivery" is not allowed.

10.1 The Customer can access information on the Products by browsing the catalog of the Site, where he can find, in particular, information on the main characteristics of the same (images, description, available colors, price, etc.). 10.2 The Customer acknowledges and accepts that the images of the Products shown on the Site must be considered indicative because, despite the Seller adopting measures aimed at doing everything possible to ensure that the photographs are faithful reproductions of the Products, variations are possible due to the technical characteristics (eg color resolution) of the device used by the Customer to browse the Site and that, therefore, the images of the Products shown may not correspond to the real ones. Therefore, the Seller will not be held responsible for any non-correspondence between images and the Product delivered due to the aforementioned reasons.10.3 The prices, the Products for sale on the Site and / or the characteristics of the same, are subject to change without notice and it is therefore the Customer's responsibility to verify again, before proceeding with the Order, such information.

The Customer can take advantage of customer care services in relation to his Order (request for further information on the Products, reports of inefficiencies or aspects of the Site to be improved, questions on how to return, complaints, etc.), taking advantage of the "contact us" service on the Site, without prejudice to the right to contact the Seller at the references indicated in art. 1.

12.1 The Customer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Products are and remain the exclusive property of the Seller and / or its assignees, without access to the Site and / or the purchase of the Products can derive any right on the same.12.2 It is understood that the contents of the Site can not be reproduced, neither in whole nor in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of the Seller.

13.1 The contract is governed by Italian law and will be interpreted according to it, without prejudice to the applicability of the mandatory rules of the legislation of the country in which the Customer, as a consumer, has his residence.13.2 In the event of disputes between the Parties, the Customer has the right to (i) make use of the joint conciliation procedure (which can be used after 45 days from the date of sending a written complaint) by sending the request to the e-mail address conciliazione@consorzionetcomm.it or fax number 02/87181126 (for more information please refer to the relevant website) or (ii) access the European Online Dispute Resolution platform, developed and managed by the European Commission, in compliance with Directive 2013/11 / EU and Regulation (EU) 2013/524, in order to facilitate the out-of-court resolution of disputes concerning contractual obligations arising from sales or service contracts online between a consumer residing in the European Union and a professional established in the European Union through the intervention of an ADR ("alternative dispute resolution") body that has adhered to it, selectable from a special list available therein. For more information on this platform or to initiate, through the latter, an alternative resolution procedure for a dispute relating to the contract, the Customer can access the following link: http://ec.europa.eu/odr (the Seller's e-mail address to be indicated is P.E.C. kuvera@pec.it).13.3 For all disputes relating to the contract between the Parties, the Customer may act before the court of the place of residence or domicile or, at his choice, at the Court of Milan.

14.1 These general conditions of contract can always be consulted through the footer of the Site and downloaded in PDF format, as well as being made available to the Customer at the time of purchase pursuant to art. 3.1 and in the communication by e-mail referred to in art. 4.1.14.2 The legal documentation is drawn up in all the languages of the countries where there is a translated version of the Site.