Frequently Asked Questions

You can cancel an order within 30 minutes of placing it by logging into your account, going to the "My Orders" section, and clicking "Request Cancellation." Once your order is cancelled, you will be refunded the amount you paid. This process can take up to 30 days.

If an item is out of stock, it will be marked as "Out of stock." You can choose to be notified when it becomes available again by entering your email address in the appropriate field and clicking "Notify me."

No. You can add as many items as you want to the shopping bar and decide not to complete your order.

Select a product and click on the image to view the product page containing detailed information and purchasing options. To proceed with your order, add the item to your cart and proceed to checkout. If your order has been placed and transmitted correctly, you will receive a confirmation email. If you don't receive it, check the email address you entered during checkout or check your spam folder for the confirmation email.

Our customer care team is always available to help you with your purchase. If you encounter any issues, you can chat with us from the home page, send us a message by filling out the form at the following link, or write to customercare@carpisa.com

You can view your order information (current and past) by logging into your account and going to the "My Orders" section. If you haven't registered on carpisa.it, you'll find all the information in your order confirmation email.

Generally, there are no limits on quantity or value. However, Carpisa reserves the right to limit the purchase of certain limited-edition products.

You can modify your order until payment is confirmed. Once payment is received, you can no longer modify your order. This includes changing the size or color, removing or adding items, or changing your billing address and payment method.

Carpisa.com accepts the following payment methods:
• Credit card (Visa, MasterCard, American Express, Maestro and PostePay)
• PayPal
• Amazon Pay

Payments are accepted only in euros.

Carpisa.it guarantees customers maximum security thanks to the most widely used encryption solution on the market. Every purchase is made with maximum security thanks to the use of the most advanced e-commerce technology and encryption systems (SSL) to protect your personal data and credit card information from unauthorized access. As part of its anti-fraud policy, Carpisa.it uses 3D Secure payment for orders paid by Visa and MasterCard. 3D Secure (also known as Verified by Visa or MasterCard SecureCode) is an authentication payment system that enhances security when making online purchases.

Once you've added your products to your cart, you can enter your gift card at checkout. If the code doesn't work, check if it's still valid. Promotional codes cannot be combined.

All transactions are processed securely, ensuring maximum data security for Carpisa.it customers. The financial information of customers purchasing on the Carpisa.it website (credit card number, credit card expiration date, and other personal information) will be processed exclusively by the relevant credit institution and will never be accessed by Carpisa.com. All relevant information submitted by our customers will be kept secure and confidential. Only limited, authorized personnel have access to this information. We will never share, rent, or sell your personal information without your consent. For further details, please read the Carpisa.it privacy policy.

Please check that the information you entered is correct (login details, card number, expiration date, etc.). If the problem persists, you can contact your bank or try an alternative payment method. Our customer service team is always available to assist you with the purchase process. If you encounter a problem, you can call us, chat with us, or send us a message with a screenshot of the page where the error occurred. Alternatively, you can email customercare@carpisa.it.

Use this text to answer questions in as much detail as possible for your customers.

Yes, all product prices on the site include VAT.

The service is currently under maintenance, but please contact us before completing your order at customercare@carpisa.com with your billing information and we will assist you.

Shipping times may vary. Once your order ships, you'll receive a shipping confirmation email with a link to track your order.

Carpisa ships to Italy, Germany, Spain, Switzerland, France, Croatia, Austria, the Czech Republic, the Netherlands, and Malta.

Shipping costs are calculated at checkout based on weight and zip code.

As soon as your order is handed over to the courier, and/or on the day of delivery, you'll receive an email and/or SMS notification with the expected delivery date. If you're unavailable, you can choose to change the delivery date.

As soon as your order is handed over to the courier, you will receive an email and/or SMS notification containing your tracking code, which you can use to reschedule your shipment.

If the recipient is absent, the service ensures two automatic delivery attempts. If the first delivery attempt fails, the courier will leave a notice informing the recipient that a second delivery attempt will be made the following business day. If the recipient is absent on the second attempt, a notice will be left in the mailbox with the contact details of the post office where the recipient can collect their package within the next 10 business days, including Saturdays.

Shipping times may vary. Once your order ships, you'll receive a shipping confirmation email with a link to track your order. If you encounter any issues, you can chat with us from the home page, send us a message by filling out the form, or email customercare@carpisa.com.

Returns must be made at the customer's expense and responsibility within 14 days of delivery, and only if the returned items are intact and unused. Before making a return, please read the conditions listed in the "Returns and Refunds" section. You can make a return by logging into your account and going to the "My Returns" section. Here you will find a list of orders for which you can request a new return and any return requests already submitted.

Sign up for our newsletter to stay up-to-date on the latest news: you'll immediately receive a 10% discount on your next online purchase.

To find out where our stores are, click on “Nearest store” in the footer.

If you encounter a problem, you can chat with us from the home page of the site, send us a message by filling out the form, or write to customercare@carpisa.com.

Carpisa Lovers is Carpisa's exclusive loyalty program that lets you stay up to date on all the latest news, access exclusive promotions, and earn points on your purchases. You can sign up in the dedicated section in your personal area on Carpisa.it or in any of our stores to immediately start enjoying all the benefits reserved for Carpisa Lovers! Find out more details on the program page.

Carpisa, in collaboration with Sara Assicurazioni, offers all those who purchase a Carpisa suitcase in a physical store or on the online site* a 12-month insurance coverage , with no charges or costs for the customer,
for cases of total loss of the suitcase during an air journey .

Since November 6, 2006, the IATA (International Air Transport Association) regulation has been in effect, requiring the following maximum dimensions for cabin baggage: 56cm x 45cm x 25cm (these dimensions include wheels, handles, side pockets, etc.). Our products are designed to accompany you on every trip. If you're purchasing a Carpisa suitcase for carry-on use, always check the dimensions on the product page.