WARRANTY
All Carpisa products are meticulously tested and inspected according to current international standards regarding sustainability, durability, and the chemical composition of the raw materials used. Each product guarantees high levels of performance to satisfy even the most demanding customers. If a problem occurs with a Carpisa product and the problem is related to manufacturing defects, Carpisa will, following an internal technical assessment, repair or replace the product in accordance with the applicable warranty terms and conditions. Accidental damage or damage not covered by the warranty terms are strictly excluded. The current tax guarantee is limited to the product's market value. If the product is unavailable, Carpisa will replace it with an item of equal value or issue a voucher equal to the price paid on the receipt. Any maintenance not performed at an accredited Service Center will void the warranty. In addition to the legal warranty, Carpisa offers a free after-sales service for its luggage products. This includes repairs and/or the supply of spare parts, even for items out of warranty within two years of purchase, subject to availability of spare parts and repairability. Offering repairs at Carpisa centers is intended not only to increase service levels and customer satisfaction, but also to reduce waste, minimizing the environmental impact of products throughout their life cycle.
How does the legal guarantee work?
Pursuant to Articles 128-135 of the Consumer Code, the legal guarantee is valid for 24 months and covers exclusively manufacturing defects, which are legally presumed to appear within 6 months of purchase (therefore, damage caused by wear and tear, abrasion, storage, cleaning of the product, misuse, transportation, etc. is excluded). To benefit from the legal guarantee, you must have the purchase receipt or, if purchasing online, the order receipt.
Which defects are covered by the 2-year legal guarantee?
The legal warranty covers all manufacturing, material, and accessory defects for the first six months after purchase. After six months, manufacturing defects are no longer covered, and the customer will be responsible for proving the defect. Following the customer's declaration, a technical assessment will be conducted by the competent staff at the Assistance Center, who will determine whether the item can be repaired free of charge, is caused by the customer, or is not repairable. In the event of any type of damage resulting from shipping, which is not covered by the warranty, the shipping companies themselves acknowledge responsibility, and therefore, a report must be made immediately to the appropriate office before leaving the airport/station/port. Customer service or Carpisa stores can provide a free assessment of the repair or the required certificate of non-repairability, which will be fully or partially reimbursed by the carrier.
How does the 10-year warranty on GoTech materials work?
The 10-year warranty on all lines made of Gotech material is merely an extension of the legal warranty provided by the receipt. To benefit from this warranty, you will always need to show the receipt of the purchase or order confirmation placed on the Carpisa website (the legal warranty is always and only valid for the direct purchaser or the recipient of a gift. It does not apply to luggage sold to third parties who do not have proof of purchase). The 10-year warranty covers only manufacturing defects in the product's materials , during the warranty period. In the event of breakages not attributable to manufacturing defects, the warranty is void .
Which items can be repaired under warranty?
Given that it is essential to attach the receipt to obtain assistance, following a technical evaluation, all luggage items (hard and soft) and professional bags and briefcases made exclusively of leather can be repaired. For other items, if under warranty, the most appropriate assistance will be determined.
How can I request a replacement?
Even if the product is out of warranty, you can request spare parts through our free courtesy service. This service is subject to spare parts availability and the company's acceptance, following a free assessment of the extent of the damage by our store staff.
To receive assistance, you can visit your nearest store, showing photos of the entire item and details of the damaged part. Where possible, the store will arrange for a replacement part, which will be available in approximately 15 business days.
During holidays or periods of high demand, service times may be extended and the service may be temporarily suspended. Spare parts are supplied exclusively through our stores; we cannot ship parts to the end customer . If the item is not returned to a store, the customer will be responsible for all shipping and packaging costs to and from the Service Center.
Which items can be repaired out of warranty?
If the product is out of warranty, you can request a free assessment of the extent of the damage and the possibility of receiving our complimentary courtesy service. A technical assessment can be requested from customer service or at any of our stores. Please send photos of the product and a description of the damage, along with a copy of the receipt.
Following a technical and economic assessment of the extent of the damage, it will be possible to repair all luggage items (hard and soft), bags, and professional briefcases made exclusively of leather, subject to prior notification and approval by the company.
If the item is not brought to a point of sale, all shipping and packaging costs to and from the Service Center will be borne by the customer.
What are the repair times?
All repairs of items covered by a legal warranty will always be given priority. The maximum repair time is approximately 20 business days from the date the repair account is accepted.
During holidays or periods of high demand, delivery times may be extended and the service may be temporarily suspended.
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